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Help & FAQ

  • Shipping
  • Returns & Exchanges
  • Product

How much is shipping?

Domestic Shipping:

  • Standard (4-6 business days): $10 (Free on orders over $100)
  • Expedited (2-3 business days): $20
  • Rush (1-2 business days): $35

International Shipping:

  • UPS Express: $50 (4-6 business days)

Note: you are responsible for any duties and/or taxes required by
customs as determined by country of destination. For returns or exchanges, you are responsible for sending item(s) back to Modjewel at your own cost. You are liable for all duties and taxes that are charged for transporting the returned merchandise back to Modjewel LLC.

When will my order ship?

It takes us 1 to 2 business days to package and ship your order. Once your order is shipped, you’ll get an email with a tracking number and your Modjewel treasures will be on their way!

Can I return my product?

If you wish to return your product, please email us at hello@mymodjewel.com. All returns must be processed within 15 days of you receiving the order and the product must be unused and in original packaging. Upon receiving and inspecting all items, we will issue you a full refund. Please note that your original shipping charges cannot be refunded.

This clasp didn’t go well with my outfit. What’s your exchange policy?

All exchanges must be processed within 15 days of you receiving the order. If you’d like to exchange a product or you find any issues with your order, please get in touch as soon as possible so that we can assist you.

Does Modjewel offer warranty?

We hope that you will love your Modjewel bag and that it will be yours for years to come. If there are any manufacturing defects with your Bare Bag, Clasps, Covers or Straps within the first six months from the date of purchase, we will take it back with proof of purchase - just email us to coordinate and we will do our best to prompltly repair it (or replace it if it cannot be repaired).

Please note that warranty will be void if Bare Bag or Modules have not been used according to printed instructions or if the damage was caused by neglect, accident, alteration, or other factors outside from our workmanship and materials.

How does the Modjewel handbag system work?

The Bare Bag is what holds everything together: the dovetail clip secures the Clasp-jewel in place, the magnetic plastic shells hold the Covers and two little hooks pop up to hold the Strap. This simple innovation makes your Bare Bag an ever-changeable piece of art! To change things up, just swap out a Clasp, Cover or Strap and you are ready to go!

How do I take care of my Modjewel Clutch?

Bare Bag: Store it inside its pouch. The blush shells as well as the faux leather lining can be gently cleaned by using a soft damp cloth to remove any surface dirt. Please note that the hidden magnets in the Bare Bag are shielded so rest assured that your credit cards are safe inside the clutch.

Covers: Slight imperfections and color variations in 100% genuine leathers is part of their natural beauty. Leather Covers can be cleaned by gently wiping with a soft damp cloth. Always store your Covers in their nylon pouches: these little smart pouches not only protect your Covers but also allow them to be visible so it’s easy to browse through your options!

Clasps: To keep Clasp-jewels always shiny and to remove fingerprints, gently rub the surface with a jewelry care cloth. When not in use, store your Clasp in its little nylon pouch.

Straps: Store inside its nylon pouch. For Straps that have a leather strap, please follow the same care instructions as with the Leather Covers.

Magnets in the Bare Bag: safety & disclaimer

Your Bare Bag has hidden magnets to hold the plastic shells in place. While the interior of the Bare Bag is shielded to keep credit cards safe, the magnetic field on its exterior is only shielded when the outer shells are on. Therefore, when the shells are off, the magnetic field on the outside of the Bare Bag may affect the functioning of credit cards and other magnetic media.

Pacemakers and implanted heart defibrillators may also get affected or switch to “test mode” in the presence of a magnetic field. If you have any type of electronic, mechanical, implanted or external medical device, please consult your physician before handling and wearing your Bare Bag.

In addition, children should not be allowed to handle a Bare Bag or plastic shells.